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Flexi-Season Ticket Terms & Conditions

  1. Flexi-Season Tickets are only available to supporters who held a full or half season ticket in the 2019/20 season. This doesn’t include any supporters who cancelled or had their season ticket cancelled.
  2. Flexi-Season tickets are non-refundable. The club will only consider refund requests under exceptional circumstances, in writing, with additional supporting evidence. These refunds are not guaranteed and are at the Club’s discretion.           
  3. Flexi-Season tickets are non – transferable.
  4. Flexi-season tickets do not guarantee you a ticket to every home fixture in the 2020/21 season. Supporters will have to purchase tickets for fixtures which have been designated to them. This information will be published on the main website, social media channels and by email communication.
  5. In order to purchase a season ticket at Rotherham United, an appropriate form of Photo ID will be required in the form of a current passport or driving licence.
  6. Proof of age will be required for all concessionary tickets in the form of a copy of Birth Certificate, Driving Licence or Passport. Young Adult rate applied to 18 – 21 year olds who have not reached their 22nd birthday on or before the start of the season. Juvenile rate applies to 13-17 year olds who have not reached their 18th birthday on or before the start of the season. Junior rate applies to 8 to 12 year olds who have not reached their 13th birthday on or before the start of the season. Under 8 rate applies to those who have not reached their 8th birthday on or before the start of the season. Senior Citizen rate applies to those who achieve their 60th birthday on or before the start of the season.
  7. All juniors 12 years old and under must be accompanied by someone aged 16 or above at all times. Match tickets will need to be sold in the adjacent seat to the accompanying person.
  8. The club reserves absolute discretion in determining the eligibility for any concessions claimed.
  9. Rotherham United Football Club is entitled to cancel any flexi-season ticket which is proven to have been misused (without any refund).
  10. Those with proof of higher rate DLA or enhanced PIP may obtain a concessionary priced ticket and free carer if required. Proof will be in the form of the latest DLA or PIP award letter dated 2020. This proof doesn’t have to be shown at the time of purchase but the match tickets will not be issued until proof has been received. If a carer seat is required, the two seats will need to be sold together and in adjacent seats for the eligible matches.
  11. Proof of concession will be required for supporters claiming a HM Armed Forces concessionary season ticket. A valid armed forces ID will be required with an expiry date on to claim a armed forces concessionary season ticket. Even if proof has been shown in the past, we may still request that proof is shown again. The season ticket will be held until proof has been shown and failure to show proof will result in the season ticket being upgraded to an adult.
  12. The whole stadium is NO SMOKING. Designated smoking areas will be made available at half time.
  13. Rotherham United Football Club operates a zero tolerance approach to swearing and abusive language at the AESSEAL New York Stadium, especially in the Ben Bennett Family East Stand. The Ben Bennet East Stand is our designated family stand and as such, anyone buying season tickets in this area must be adhere to the zero tolerance stance on foul and abusive language and gesturing. Any supporters found to be engaging in such activity may be removed from the stadium and have their season ticket confiscated and or cancelled with no refund.
  14. Flexi-Season tickets are issued subject to the rules and regulations of FIFA, UEFA, FA Premier League and/or the English Football League (EFL) in respect of the relevant competition and the Rotherham United Football Club Ground Regulations. Flexi-Season ticket holders must adhere to the ground regulations currently in force, a copy of which is available at the main office. Rotherham United Football Club will not tolerate any swearing, abusive language or racial/homophobic chanting. Perpetrators will be banned from attending future matches without refund.
  15. We reserve the right to cancel any flexi-season ticket, without refund, subject to any supporters not complying with the ground regulations.
  16. Match dates are subject to alteration. Under no circumstances will refunds be made for individual fixtures missed. Any changes to fixtures will be published on our main website, and our social media channels. Supporters are encouraged to check the dates and kick off times of fixtures to ensure that they have the correct fixture details.
  17. Flexi-Season ticket holders can claim 10% discount in the Red and White Shop and online at on full priced merchandise items. Discount will be applied on production of your season ticket at the time of purchase. No discount will be given if the season card is not shown at the time of purchase. Discount cannot be applied retrospectively.