Rotherham United

Please also refer to the club’s terms and conditions for season tickets or match by match tickets for the full list of terms and conditions.

ROTHERHAM UNITED FOOTBALL CLUB DISABLED AND CARER TERMS AND CONDITIONS SEASON 2023/24

Please also refer to the club’s terms and conditions for season tickets or match by match tickets for the full list of terms and conditions.

1. All supporters with a disability must be registered with Rotherham United FC (‘the club’) by providing proof, as detailed below, to the Red and White Shop in person, via email or in the post.
2. One of the below documents will need to be provided at the time of registration. The documents must be from the current year:
3. Disability Living Allowance (DLA); higher rate care/mobility component
4. Personal Independence Payment (PIP); enhanced rate daily living/mobility part
5. Attendance Allowance; higher rate
6. When the proof has been produced to the Red and White Shop, your account will be active for the remainder of the current season.
7. The Red and White Shop must be notified of any changes to your application at the earliest opportunity.
8. The club offers a complimentary carer season ticket or match ticket for supporters with a disability who require additional support when attending the AESSEAL New York Stadium. The carer ticket will need to be allocated in the seat adjacent to the disabled supporter.
9. Disabled and carer season tickets or tickets are sold as a pair and both tickets remain the property of the disabled supporter at all times. The carer season ticket or ticket is therefore allocated under the disabled supporter’s name.
10. The disabled season ticket or ticket is to be solely used by the disabled person named on the season ticket or ticket and under no circumstance can be passed on to anybody else.
11. The complimentary carer season ticket or ticket is a reasonable provision to enable the supporter to better access the club’s facilities and matchday services and is NOT a concession, ‘buy one get one free’ deal or similar.
12. A carer season ticket or ticket is issued on the understanding that it is used in conjunction with the disabled supporter season ticket or ticket and on the basis of undertaking the related carer duties required at the AESSEAL New York Stadium on matchdays.
13. Any carer proposing to provide assistance who is under the age of 16 will be looked at on an individual basis and will only be granted carer status if the club believes they are fulfilling the role of a carer. In such circumstances, the carer should notify the stewards of their location in the ground in case any additional assistance is required.
14. It is expected that all disabled and carer season ticket or ticket holders will enter the ground together, through the same turnstile or other entry point.
15. The carer season ticket or ticket is invalid if the disabled supporter is unable to attend. In this instance, the carer ticket must be upgraded to the relevant age band and the appropriate price paid.
16. Any carer attempting to enter the ground without the disabled supporter may be refused entry.
17. Spot checks will be conducted at random to ensure appropriate use of all disabled and carer season tickets and tickets.
18. For all disabled season ticket prices, please refer to the season ticket price list which can be found on the club’s website, www.themillers.co.uk, under the ‘Tickets’ tab, or contact the Red and White Shop on 01709 827768.
19. On a match-by-match basis, all supporters with a disability will pay according to their age band with the carer season ticket or ticket, if a requirement, issued on a complimentary basis. Please refer to the match by match price list which can be found on the club’s website www.themillers.co.uk, under the ‘Tickets’ tab, or contact the Red and White Shop on 01709 827768.
20. There are no restrictions on where ambulant disabled supporters and carers can sit in the ground, providing the area is safe and accessible for the ambulant disabled supporter.
21. Wheelchair platform spaces on all stands are on a raised platform and will be sold on a first come first served basis. In the event that demand is higher availability then the club would look to consider a ballot scheme to fairly allocate tickets. This will apply for all fixtures.
22. Disabled parking bays are available at the AESSEAL New York Stadium and are sold subject to availability. Please contact the Red and White Shop on 01709 827768 to check availability and prices.
23. Disabled and carer tickets for away games are sold in accordance with the host club’s criteria and ticket terms and conditions. This may vary from club to club.
24. The club’s disability liaison officer can be contacted Monday to Friday between 9am and 5pm and at all home match fixtures. Contact details can be found on the club’s website.

Last updated May 2023