Position: Steward Supervisor
Location: Rotherham United FC / AESSEAL New York Stadium
Hours: Match days and events
As a Steward Supervisor for Rotherham United Football Club you will have responsibilities for a team of stewards and your specific area of work. You will be the go-to person for stewards for any safety, security, medical, customer care requests that may occur within your stand/area of work.
This role requires you to think on your feet and be calm under pressure demonstrating a high level of security, man management, supervisory experience and customer care using a common sense approach.
You will be answerable directly to, and take direction from the Stadium Safety Officer/s within the control room.
The role of a Steward Supervisor is helping to enforce the guidelines by which all attendees to the AESSEAL New York Stadium will be protected and enjoy their customer/ match day experience
Duties and Responsibilities
Give a detailed briefing and clear instruction to the stand stewarding team.
Manage your areas related issues, incidents, problems or queries in the first instance.
Set and maintain high standards of customer service, especially your teams performance, appearance and behaviour..
Be responsible for the smooth operation of your stand/area of work
Maintaining all elements of public and staff Health and safety when working on site.
To ensure that the relevant post match/ event Supervisors reports are made Post match.
Respond accordingly to any emergencies and incidents including fire/ intruder alarms and assisting in the evacuation of the building if/ where necessary
Provide necessary support and assistance to the Stadium Safety Officer and the full stewarding team.
Personal Specification/ Desirable Requirements
- Be Firm, Fair and Friendly
- Demonstrate experience at a Supervisory level.
- Have strong leadership ability with experience in supervising stewarding teams.
- Be Calm and Confident in diffusing situations that may arise and/ or dealing with potential conflict
- Be Confident at speaking with customers
- Be Calm under pressure and able to make important rational decisions unaided.
- Have Strong organisational skills, being proactive in your approach
- Hold an NVQ Level 3 Supervisor certificate
- Must have good command of English Language
- Have Excellent written & verbal communication skills
- Hold a First Aid qualification
- To be able to work well and lead a team.
Please complete the application form that can be found on the Club website https://www.themillers.co.uk/club/club-policies/ and return as requested as an upload to Indeed along with your CV and covering letter stating their suitability for the role.
Unfortunately, your application may not be processed without a completed application form being returned to the Club.
Rotherham United takes safeguarding very seriously and is committed to ensuring that all children and adults at risk are safeguarded at all times when engaging in Club activities or services. The club has numerous safeguarding policies and best practice guidelines to support this and expects all employees to adopt such policies and practices at all times.
The club adheres to strict guidelines, policies and procedures when recruiting staff who work with children and/or adults at risk and is committed to ensuring staff receive appropriate safeguarding training suitable to their role/s. Successful applicants are expected to share the club’s approach to safeguarding at all times.
The post holder’s duties must be carried out in compliance with the Club’s Equal Opportunities Policy, with the Health and Safety at Work Act 1974 and subsequent Health and Safety Legislation.
Rotherham United is an equal opportunities employer and a signatory to the new FA Football Leadership Diversity Code and all applicants for employment will be given equal opportunities irrespective of sex, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin.
These duties and responsibilities should be regarded as neither exclusive nor exhaustive and the post holder may be required to undertake other reasonably determined duties and responsibilities within Rotherham United Football Club, commensurate with the post without changing the character of the post. This post requires a Disclosure & Barring Service (DBS) enhanced Criminal Records Check (CRC) check with a barred list check. The applicant must be prepared to submit a CRC application if they do not hold and FA CRC Certificate. This post is exempt from the Rehabilitation of Offenders Act (1974). Information on all convictions including spent convictions must be declared, in line with the new Government Filtering System.
If you wish to see our Candidate Privacy Notice, please visit:
Employment is subject to the provision of proof of eligibility to work in the UK.
Job Type: Part-time
- Flexible schedule
- On-site parking
- Monday to Friday
Masks must be worn on site and Covid 19 protocols must be followed
- NVQ Level 3 Supervisor certificate (preferred)
- First Aid qualification (preferred)
- Flexible to work evenings, days and weekends (required)