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Club Policies

Club Policies

See below for a full range of Rotherham United club policies...

Inclusion and Anti-Discrimination Statement of Commitment

Rotherham United Football Club (RUFC) Ltd is a diverse organisation that values difference and recognises that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions. Rotherham United Football Club (RUFC) Ltd take great care to treat each individual as a person in their own right, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all players, officials, staff, fans, members of the community, partners and other stakeholders according to their individual needs. Discrimination on the grounds of sex, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin or political belief has no place within the Club.

All members of staff at Rotherham United are committed to implementing this policy and to promoting its aims within the wider communities in which we operate. Rotherham United is committed to a programme of action to make this policy fully effective.

Under the leadership of Paul Douglas, (Chief Operating Officer) and Julie Hunt (Club Director) who will hold overall responsibility for the co-ordination and implementation of Equality Policy development and for identifying new priorities through regular assessment reviews. Rotherham United will assess the impact of existing policies, practices and procedures at regular intervals, to evaluate the effectiveness and success of our activities. Through regular consultation with all our partners, monitoring and review process, equality will be mainstreamed into our wider business strategy.

Rotherham United is committed to providing each employee, potential employee, customer and service-users equality of opportunity across all areas of the club’s operation. Rotherham United will ensure that equality practices are integral to every process and create an inclusive and positive environment for all.

Should you encounter any form of discrimination when visiting the AESSEAL New York Stadium, please could you report it to us with as much information as possible. You can report incidents to the club by texting our reporting hotline 07507449121, by using the Kick It Out reporting app or by emailing

With your help, we can help beat discrimination.

Rotherham United are proud to support the work of the following organisations in making football as inclusive as possible.

Kick it Out

Wesbite -
Twitter - @kickitout
Facebook -

Level Playing Field

Website -
Twitter - @lpftweets
Facebook -

Show Racism The Red Card

Website -
Twitter - @SRTRC

England Football vs Homophobia

Website -
Twitter - @FvHtweets
Facebook -

Women’s Sport & Fitness foundation (WSFF)

Website -
Facebook -

Equality & Human Rights Commision (EHRC)

Website -
Twitter - @EHRC
Facebook -

Collecting and monitoring key equality data about our supporters is essential in allowing Rotherham United Football Club to understand more about you and ensure that the services provided to you are appropriate and relevant.

Using anonymous details (age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation of supporters of Rotherham United Football Club) allows Rotherham United Football Club to consider how best to encourage supporters from all sections of our community to be involved with the club.


This survey provides Rotherham United Football Club with information about the extent to which the principles within the clubs Statement of Commitment on inclusion and anti-discrimination are effective.

All supporters are encouraged to answer as many questions as possible, as this information will greatly assist us in implementing and monitoring Rotherham United Football Club's Inclusion and Anti-Discrimination strategy.

Please note: The information provided on this form will be treated in confidence and is anonymous and any personal information provided will be processed in line with the Data Protection Act 1998.

Please click the link below to complete the survey.

Thank you for taking the time to complete the survey.

Click the link below to read the Rotherham United Customer Charter 2017-18

Rotherham United Customer Charter 2018-19.pdf


Briefing note from NaCTSO - Stay Safe Film

Following the recent terror attacks we ask supporters and staff to spend a couple of minutes to watch the below clip.



Rotherham United Football Club believes that the general well-being and welfare of all children and young persons, who are involved at the Club in any way, is of paramount importance. Therefore the Club provides a safe setting for any child or young person under the age of 18. It encourages best practice in Child Protection matters in a spirit of partnership and openness with all children, their families and local agencies.

The Club promotes the health, development and educational achievement of children and young people alongside football and sporting excellence. It recognises that children have a right to be protected regardless of age, gender, disability, culture, language, racial and ethnic origin or religion.

How this is achieved

• The Club has a designated person in each of its main Sections who are supported by the Club

• There are detailed policies and procedures governing Child Protection at the Club - these are listed below and copies of each one are available on request:

• Club – Wide Operational Policies

• Child Protection Policy – Academy

• Parental Consent for Photography and Video Recording

• Child Protection Policy – Community Programme

• Anti-Bullying Policy

• Procedures for Dealing with Racist Incidents

• Each policy deals with promoting best practice including appropriate and sensitive procedures for investigating any concerns or allegations.

• All potential colleagues and volunteers at Rotherham United Football Club involved with children are checked as to their suitability to work with children. The procedures specified by The Football Association and Football League are followed closely along with those promoted by the local Safeguarding Children Board.

• Those colleagues and volunteers working directly with children or training and supervising those doing so undergo an FA CRB (Criminal Records) check. Further, colleagues and volunteers working at the Club regularly undergo training for the FA Safeguarding Children qualification. Full details of the Child Protection Policy are available from the Chief Operating Officer or Human Resources.

Should any supporters have any concerns on a match day should report them to the nearest steward who will inform their supervisor. Should you wish to raise a concern on a non-match day, please email your concern to


We are committed to providing equality of opportunity and anti-discriminatory practices for all players, officials, staff, fans, members of the community, partners and other stakeholders according to their individual needs.

Discrimination on the grounds of sex, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin or political belief has no place within our Club.


When entering the ground players, officials, staff, fans, members of the community, partners and other stakeholders accept the jurisdiction of the Ground Regulations.

Click here for the club ground regulations in full.

Reporting for Supporters

The club would like to emphasise that we operate a zero tolerance policy on discrimination of any sort. Anyone found to be in breach of this rule could receive a lifetime banning order. Any reported acts of misconduct by players are also highly likely to lead to formal disciplinary action by the FA under rule E20.


Reporting of discrimination or inappropriate behaviours on matchdays can be made in person to a matchday steward, where appropriate action will be taken and, if necessary, the incident will reported to the Stadium Manager and the Police.

You can also report discrimination or inappropriate behaviours within the ground anonymously. Rotherham United has a designated Report Hotline where supporters can text details of an incident to the following number: 07507 449121

You can also use the Kick it Out reporting app which provides users with the ability to attach video, photo and audio evidence to complaints to help support investigations into discriminatory abuse and behaviour. The free Kick It Out app can be downloaded now from Google Play by clicking here and from the App Store by clicking here.


Reporting of discrimination or inappropriate behaviours outside of the matchday environment are to be made to the club’s Chief Operating Officer or HR Manager. This can be done in person by visiting the AESSEAL New York Stadium or in writing via email to or addressed to:

Rotherham United FC,
AESSEAL New York Stadium,
New York Way,
S60 1AH.

Reporting for players and staff

For players and staff who want to report an incident of discrimination or inappropriate behaviours on matchday/non-matchday, the procedure is to escalate the matter to the Chief Operating Officer or HR Manager. This can be done in person or in writing via emailing


Rotherham United are committed to communicating, when appropriate, incidents relating to discrimination or inappropriate behaviours to its supporters and the general public in order to reduce the incidence of such occurences.

The club will use every means to ensure that anyone associated with the club is aware of what is considered to be unacceptable behaviour on matchdays and non-matchdays. Communication on matchdays will also be provided in the club matchday programme, through the stadium public address system and via the stadium video screen and concourse TVs.

In the event of a serious breach of the club's safeguarding or anti-discrimination policies, communication to the general public will be made following consultation with the Football League/FA and where deemed necessary legal advice.

Any further communication will be conducted through our official website,, or alternative through statements which will be communicated to the Press and South Yorkshire Police.

Rotherham United Community Sports Trust is a new Community Hate Crime Reporting Centres

Community hate crime reporting centres provide a valuable service to help people report their concerns about hate crime and harassment, particularly where they may not feel confident to approach the Police or Council directly. There are currently sixteen voluntary and community sector organisations in Rotherham who are hate crime reporting centres. Together, they support a wide and diverse range of community members.

What is a hate crime?

The Police and Crown Prosecution Service have agreed a common definition of hate incidents – this is any incident that the victim or anyone else thinks was motivated by hostility or prejudice based on one of the following personal characteristics:

• Disability (including physical disability, sensory impairments, learning disabilities, mental ill-health, long term illness or health conditions)

• Race or ethnicity

• Religion or belief

• Sexual orientation (for example lesbian, gay or bisexual people)

• Transgender identity (for example trans women or men or gender reassignment)

Hate incidents can be verbal abuse, like name-calling or offensive jokes; bullying or intimidation; physical attacks; threats; online abuse for example on social media; displaying or circulating discriminatory literature; damage to your home or possessions; or abuse of friendships – this is sometimes called “mate crime”.

When hate incidents become criminal offences they are known as hate crimes. Hate incidents often escalate to crimes or tension in a community. For this reason the Police are concerned about hate incidents as well as hate crimes. The Police can only prosecute when the law is broken but they can work with the Council and other partners to try and prevent any escalation in seriousness.

If you attend any of our provision and have had an incident or have witnessed an incident, please talk to member of our staff delivering the session.

You can also email us at or call on 01709 827767

Hate Crime online reporting Forms



Click below for the comprehensive guide on how to report any incidents of Anti-Semitism in Football.